DoT Said to Have Directed TRAI to Introduce Strict Service Quality Norms

The Department of Telecommunications has asked sector regulator TRAI to make quality of service norms stricter in order to curb call drops and improve call quality, an official source said on Tuesday. The move comes after the Department of Telecommunications (DoT) collected feedback from the public through an IVRS call around call drop, quality of calls etc.

from Meet Patel